Return Policy
We aim for your complete satisfaction with your Bethel Journal. Should you encounter any issues or have concerns, please reach out to info@betheljournal.store .
Returns:
Our return policy is valid for 14 days from the date you received your item. If more than 14 days have passed since you received your journals, we regret to inform you that we cannot provide a refund or exchange.
To qualify for a return, your journal(s) must remain unused (not written in at all) and in the same condition as when you received them. Additionally, they must be in their original packaging.
To finalize your return, we require a receipt or proof of purchase.
Refunds (if applicable):
Upon receiving and inspecting your return, we will send you an email to confirm that we have received your item and to inform you whether your refund has been approved or denied. A denial may occur if the returned items show any damage, if the journals have been written in, or if the original packaging is not intact.
If your refund is approved, it will be processed and automatically credited to your original payment method.
Late or missing refunds (if applicable):
Please be aware that refunds generally take 5-10 business days to process, depending on the payment method used. Debit card refunds typically take 7-10 days, while credit card refunds usually take 3-5 days on average.
Refund Policy for Sale Items (if applicable)
Refunds are only available for items purchased at regular prices; unfortunately, items on sale are not eligible for refunds.
Exchange Policy (if applicable)
We will only replace items that are found to be defective or damaged. Should you need to exchange an item for the same product, please contact us via email at info@betheljournal.store You will receive instructions on where to send your return, along with the option to either cover your own shipping costs or obtain a return label.
If you opt to return the item at your own expense, you will be responsible for the shipping fees incurred.
Should you decide to use a return label provided by Bethel Journals, an $10 fee will be deducted from your refund amount.
The duration for the exchanged product to reach you may vary based on your location. Once the item is with the shipping carrier, we cannot guarantee its return to us, so we recommend using a trackable shipping service if you choose to handle the return yourself. If you ship using Bethel's service, tracking will be included.